Tech Support Terms & Conditions
These are the POSCatch Terms & Conditions for providing tech support to our awesome customers:
- Tech support is offered as a no cost courtesy to POSCatch customers ONLY that have purchased product from poscatch.com.
- Tech support is only available from 8am to 3pm Eastern Monday to Friday.
- We only offer tech support for some hardware products purchased from us. We do not support any software products we sell.
- Any support requests for software products will be referred to the software vendor’s tech support department.
- We must receive a valid serial number of the product that matches a corresponding order from our website. If we do not receive a valid serial number, we will not be able to provide any assistance.
- If we cannot find a resolution to the problem, we will instruct the customer to contact the manufacturer’s tech support department.
- We do not offer tech support for all products sold. For items we do not offer tech support for, we will instruct the customer to contact the manufacturer’s tech support department.
- It is required that any customer requesting tech support must be cooperative and cordial. We reserve the right to deny tech support or assistance of any kind to anyone that is non-cooperative or abusive to POSCatch team members.
- It is the responsibility of the customer to back up all system files before requesting tech support from us.
- We do not provide tech support for Windows, Apple/MAC/iOS, Android and Linux operating systems.
If you have any questions regarding our technical support policies, please email firstname.lastname@example.org.
WE WANT HAPPY CUSTOMERS!